National Disability Service Standards
Standard 1 – Rights
At Mandatory Care Services, it is important to us that you know and understand your rights, so we are here to support you and to provide encouragement, guidance and assistance in any choices that you make.
People with a disability have the right to respect, right to dignity and to full participation in society. You will receive a service that allows you to maximize your choices for social participation and cultural inclusion.
We respect your right to privacy and confidentiality of any personal information and records, and will uphold your right to make decisions including medical treatment or other interventions. It is also your right to try new things, and we will assist you to do so whilst ensuring that you are treated fairly and independently.
We welcome your right to talk freely and express your thoughts, opinions and choices. Therefore, MCS will listen to you and support the choices you make, and we will include your family and carers if and when you want them to be included.
Standard 2 – Participation & Inclusion
At Mandatory Care Services our aim is to help people to understand their rights, one of which is being a valued member of their community. We will provide any assistance needed for anyone to participate actively and meaningfully and we can develop connections within the community to help you to do this.
We want you to make the most of the disability service and to not only take part but feel included as a valued member and it is your right to decide when and how you do this. As well as it being your right to decide when an how you have contact with your family and friends. Mandatory Care Services will support you and help you to take part within the community of your choice, whilst getting to know you and the things you like to do. We promise to work with you, your family and carers if you choose so, as well as with organisations within the community if that is what will help you.
At Mandatory Care Services, we will also respect your cultural background and understand the needs and requirements that may come with it.
Standard 3 – Individual Outcomes
At Mandatory Care Services, you can make your own choices about what you want to do and set your own goals. We will support the choices you make and we will be there every step of the way to help you to work towards those goals in the way that you want to. By working with you independently we can assist you in reaching your goals and we will offer guidance and help you to recognise your strengths and weaknesses so you may learn and develop skills to help you achieve those goals and set even more.
By recognising where you need extra support we are able to communicate with other services, if that is what you need to reach your goals.
We will respect your right to seek support from others, whether that is your family, friends or an advocate of your choice.
At Mandatory Care Services, we will work fairly with you as an individual irrespective of age, gender, cultural background or sexuality.
Standard 4 – Feedback & Complaints
It is important to us that you feel free to tell us what you think about the services we offer and we promise to listen to you. It is your right to share your thoughts and opinions on anything related to the services we offer, your feedback, whether it is good or bad, can only help us to improve our services and we welcome it, without discrimination or negative consequences. We will keep you informed throughout the complaints process andinform you of the outcome and the reasons behind it. We are therefore prepared to change the way things work in order to continuously improve our services.
You have every right to seek the support from another person, whether that means a family member, carer or support person such as the Ombudsman, a lawyer or an advocate – whatever the issue, we will do everything in our power to solve the problem for you and to improve our services.
Standard 5 – Service Access
You have every right to seek and find the service you need and have access to the support you require fairly and equally. Feel free to ask about using any services and if it is not available, the reasons why will be explained clearly to you.
We will be here to assist anyone enquiring about our services, with support and advice if needed or a referral to an alternative service if required.
At Mandatory Care Services your feedback and opinions about our services are important, and we do make improvements based on your ideas. If you would like to offer your feedback, please email us at firstname.lastname@example.org
We understand that everyone communicates in different ways, we have a variety of ways that you can communicate with us safely, without discrimination and in privacy.
Standard 6 – Service Management
As a community focused company, we will always endeavour to meet service standards and maintain excellent service management by working closely with our participants to strengthen our systems and to ensure positive outcomes from any problems that may arise. We believe excellent staff and training, continuous improvement of services from your feedback, good working processes and excellent communication between the team and participants are all key to our service management.
By being responsive to your feedback and as well as the opinions of other people with disabilities, families and carers, this can help us to continuously improve our programs and maintain the high-quality service that we offer.
At Mandatory Care Services our Founder and Director possess the skills and experience to fulfil the company’s responsibilities and who will monitor the effectiveness of the organisation’s governance, policies and practices and makes changes as needed.